Shipping policy

Shipping Policy

Last updated: 9.12.2025

We aim to process and ship your order as quickly and smoothly as possible. All orders are normally processed within 1–3 business days, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email with tracking information. During busy periods such as product launches, campaigns and holidays, processing times may be slightly longer.

We currently ship to Norway, the EU and selected international countries. If your country is not available at checkout, please contact us before placing an order.

Shipping costs are calculated at checkout based on your delivery address, package size and weight, and the selected shipping method. All applicable shipping fees are clearly shown before you complete your purchase.

Estimated delivery times vary by destination. Orders shipped within Norway normally arrive within 1–4 business days. Delivery to the EU typically takes 3–10 business days, while international deliveries outside the EU may take between 7 and 21 business days. Please note that all delivery times are estimates and may vary due to postal services, customs handling, weather conditions or other factors outside our control.

Norway is not part of the European Union. For orders shipped outside of Norway, including to EU countries, customs duties, import VAT and handling fees may apply in accordance with your local regulations. These charges are not included in our product prices or shipping costs and are the responsibility of the customer. We recommend contacting your local customs office if you are unsure whether such fees may apply.

Once your order has been shipped, you will receive a tracking link by email. Please allow up to 24 hours for the tracking information to become active.

It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct. We are not responsible for orders delivered to an incorrect address provided by the customer, or for unclaimed packages that are returned to us. If a package is returned due to an incorrect address or failure to collect, the customer is responsible for any additional shipping costs.

We are not responsible for delays caused by postal or courier services, customs clearance, weather conditions or other unforeseen circumstances beyond our control. If your order is lost or arrives damaged, please contact us as soon as possible at kundeservice.untold@gmail.com, and we will assist you further.

If you have any questions about shipping, delivery or your order, you are always welcome to contact us at kundeservice.untold@gmail.com.